Shipping and Delivery Policy
Interpretation and definitions
Interpretation:
Words beginning with a capital letter have the meanings specified in the following terms. These definitions apply whether they appear in the singular or plural.
Definitions:
For shipping policy purposes:
- “Company” (referred to as “Company”, “we”, “us” or “our”) refers to Saudi Ethos .
- “Goods” means the products offered for sale through the Service.
“Orders” means the order you place to purchase goods from us.
- “Service” refers to the Website.
- “Website” refers to www.saudiethos.net .
- “You” refers to the individual accessing or using the Service, or the company or legal entity that such individual represents.
Local Shipping Policy
Order processing times:
All orders are processed within 1 to 2 business days .
No shipping or delivery during weekends or holidays.
If there is a high volume of orders, there may be additional shipping delays. Please allow some additional time for your order to arrive.
If there is a significant delay, we will contact you via email or phone.
Shipping charges and delivery estimates:
Shipping charges are calculated and displayed at checkout.
Local Shipping:
- Shipping Company: Aramex Saudi Arabia
- Shipping cost: 25 Saudi riyals
- Estimated delivery time: 2 to 5 business days
International Shipping:
- Shipping Company: Aramex International
- Shipping cost: 45 Saudi riyals
- Estimated delivery time: 3 to 7 business days
Delivery delays may occur occasionally.
Shipping addresses:
We only ship to addresses within the Kingdom of Saudi Arabia.
Shipping confirmation and order tracking:
You will receive an email with shipping confirmation and a tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs and Taxes:
We are not responsible for any customs duties or taxes imposed on your order. All additional fees are the customer's responsibility.
Damages:
We are not responsible for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipping company directly to file a claim. Keep all packaging materials and damaged merchandise when filing a claim.
Contact us:
If you have any questions regarding our shipping policy, you can contact us via:
- Visit our website: www.saudiethos.net
- Or send an email to: info@saudiethos.com